You may return new, unopened items purchased from this site within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November and ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st. If you're returning items received as gifts, the refunds will go to the original purchaser.
Items should be returned in their original product packaging. You will need to pay for the return shipping charges.
Items purchased in store should be handled by the store you purchased them from.
If you'd like to replace or exchange any items, simply return your original order for a refund, and then create a new order for the replacement item you require.
Instructions on how to return items:
- Email us at MarzocchiAMSales@ridefox.com with your order # (you'll find it in your email confirmation or on your packing slip) and the reason for returning your item to request a refund.
- We will provide you with a Return Authorization number and an address to send it back.
- Ship your package. You will need to pay for the return shipping charges
You will receive an email confirmation when the refund is processed. Refunds will be processed when returned items are received.